District of Columbia 311 Map

The District of Columbia’s 311 Map allows you to see 311 Service Requests by location, date (2days, 7days and 30 days) and Status.

These service requests are received by the Office of Customer Service Operations of the Office of Unified Communications (OUC) through the Mayor's Call Center (311), citizens web intake, electronic and US mail service or via other methods of communication.

The data shown for service requests on this application are automatically accessed and updated every hour Monday to Sunday.

Attributes

• Where - this is the primary method of navigating the map to specific locations. Any of the below can be entered into this form:
• STREET ADDRESS: An address consists of a street number, a street name, and a quadrant (NE, NW, SE, SW). The address number and street name are required. Every address in the MAR as also been assigned an AID# (Address Identification Number) which can be used to retrieve additional data about that address.
  Example: 441 4th ST NW


• INTERSECTION: An Intersection consists of two streets
  Example: 14th ST NW and Pennsylvania Avenue NW, or 14th ST NW & Pennsylvania Avenue NW, or 16th ST NW over Military RD NW, or Military RD NW under 16th ST NW


• BLOCK: A block consists of a street and any other cross streets.
  Example:  4th ST NW from D Street NW to E Street NW or 400 Block of 4th St NW 


• PLACE NAME: A place name consists of common place names and public/institutional building names.
  Example:  "White House" or "Dupont Circle" or "Wilson Building" or "Wilson High School" or "Woodrow Wilson House"
• When - controls timeframe of service requests shown on map
• What - major categories of service request types

By clicking on a Service Request icon you can view:

• Complaint Type - Description of service requests
• Created Date - Date service request was created
• Status - Status of the service
• Open - indicates the service request has not been completed
• Closed (includes Closed overdue) - indicates the service request has been completed
• Open overdue- indicates the service request has not been completed and overdue
• Agency - responsible agency

Credits

Office of Unified Communications (OUC)

Office of the Chief Technology Officer (OCTO) GIS & Citywide Data Warehouse teams

** Internet Explorer 6, 7 or 8 are the preferred browsers for viewing this application.